Why Your Business Should Invest In A Live Answering Service

23 December 2014
 Categories: Business, Blog


Owning a business can sometimes make you feel like you are being pulled in a million different directions.  From ordering inventory, dealing with employee issues and making sure your clients are satisfied, you likely keep a full plate.  However, if you want to lighten up your workload, partnering with a live answering service may be the key to doing so.  Live answering service centers have designated operators who answer your business phone line remotely when you are unable to do so.  Learning more about the benefits of working with a live answering service can help you determine if you should begin this partnership today.

Perfect Solution For Restaurants

If you own a restaurant that specializes in food delivery and pickup, it is imperative that you enlist the help of a live answering service company.  When hungry customers pick up the phone to place an order, they expect to receive prompt service so that they can receive their food as quickly as possible.  When you're having a busy night, it's possible for you to miss several phone calls.  This often causes customers to dial some other restaurant for their food needs.

Live answering service centers such as Security Services Northwest, Inc function as an overflow facility for your business.  This means that instead of hungry customers receiving a busy signal when they call in, they will speak with a live person who can take their order and forward it to your facility by email.  This increases customer satisfaction and can go a long way to helping you grow your profits.

Instantly Transforms Your Business Into a 24 Hour Facility

People have become so accustomed to being able to get what they want whenever they want it that it can be difficult to sustain a company that honors traditional business hours.  If customers call your facility and find that no one answers, they will likely be disappointed, and may decide that they don't want to patronize a facility that is unavailable when they need assistance.

Instead of taking on the financial burden associated with expanding to an actual 24 hour a day facility, let a live answering service be your after-hours help.  Clients can call in and speak with a live person regardless of what the time is.  They can leave a message detailing what they want so that you can quickly address it the next day.  An added benefit of a live answering service is that the operators will have the ability to send extra urgent requests directly to you so that they can be handled as soon as possible.

Partnering with a live answering service may be the key to helping you grow your company.  Contact a live answering service today so you can learn more about how to start this beneficial relationship.